Last Updated: September 12, 2026

Welcome to Al Baik – Chicken N Pizza. By using our website or placing an order through our website, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. Website Use

You agree to use this website only for lawful purposes.

You must not use the website in a way that may damage, disable, overload, or interfere with the website or prevent other users from accessing it.

2. Products and Menu

We make reasonable efforts to ensure that product names, descriptions, images, prices, and menu information displayed on our website are accurate.

However, products, availability, ingredients, prices, and menu items may change without prior notice.

Images are provided for illustrative purposes and actual products may vary slightly.

3. Placing an Order

When placing an order, you are responsible for providing accurate information, including:

• Your name
• Phone number
• Delivery address, when applicable
• Order details
• Any other information required to process your order

Please review your order carefully before submitting it.

An order is not considered confirmed until it has been accepted by us.

4. Order Acceptance and Cancellation

We reserve the right to accept, reject, or cancel an order for reasons including:

• Product unavailability
• Incorrect product or pricing information
• Technical errors
• Suspected fraudulent activity
• Inability to fulfill the order

If we cancel an order after payment has been made, any applicable refund will be handled according to the payment method and our refund policy.

5. Prices

All prices displayed on the website are subject to change.

The price applicable to your order will be the price shown at the time you place the order, subject to correction of obvious pricing or technical errors.

Additional delivery charges or applicable taxes may apply where relevant.

6. Delivery and Pickup

Delivery times are estimates and may vary depending on factors such as:

• Order volume
• Weather conditions
• Traffic
• Delivery location
• Product preparation time
• Other circumstances outside our reasonable control

We are not responsible for delays caused by circumstances beyond our control.

For pickup orders, customers should follow the pickup instructions provided with their order.

7. Food Allergies and Dietary Information

Our food may contain or come into contact with ingredients that can cause allergic reactions.

If you have a food allergy or specific dietary requirement, please contact us before placing your order.

We cannot guarantee that any product is completely free from allergens or cross-contamination unless specifically stated by us.

8. Refunds and Returns

Because our products are freshly prepared food items, returns are generally not accepted.

If there is a problem with your order, such as a missing, incorrect, or damaged item, please contact us as soon as possible after receiving your order.

We will review the issue and, where appropriate, provide a replacement, refund, or another suitable resolution.

9. Accounts

If you create an account on our website, you are responsible for keeping your account information accurate and maintaining the security of your login credentials.

You are responsible for activity carried out through your account.

10. Intellectual Property

All website content, including text, graphics, logos, images, design elements, and other materials, belongs to or is used by Al Baik – Chicken N Pizza unless otherwise stated.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without permission.

11. Third-Party Services

Our website may use third-party services such as payment processors, delivery services, hosting providers, analytics services, or other integrations.

Your use of these services may also be subject to the terms and policies of those third parties.

12. Website Availability

We try to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, or other operational reasons.

13. Limitation of Liability

To the extent permitted by applicable law, Al Baik – Chicken N Pizza will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.

Nothing in these Terms limits any rights or protections that cannot legally be excluded.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after changes are posted means you accept the updated Terms.

15. Contact Us

If you have questions regarding these Terms & Conditions, please contact us through the contact information available on our website.

Al Baik – Chicken N Pizza